Associate Director of Administrative Applications, Technology Services, ILR School - Hybrid

This position is based in Ithaca, NY, within the ILR School on the campus of Cornell University.

The School of Industrial and Labor Relations at Cornell University is pleased to announce the opening of an Associate Director of Administrative Applications - Info Tech Asst Dir I position.

The Opportunity:
Reporting to the Director of Information Technology, this Associate Director of Administrative Applications leads a team of IT professionals that create and maintain solutions at an intersection of people, business process, and technology. This position oversees the assessment, planning, implementation, and management of projects related to internal data management, analytics and process automation. The Associate Director also works closely with the ILR IT Director to provide strategic guidance to senior management around prioritization, planning, implementation, and effective use of highly complex and interconnected solutions, technologies, and projects spanning many departments and affecting the entire school. The role will have active business analysis and technical functions as well, as detailed below.

Candidate Profile:
We are looking for candidates who value and will take ownership of the following and not limited to:

• Leadership of the Administrative Applications Team: providing supervision, strategic planning, and technical and operational guidance to staff. This position fosters a culture of belonging, respect, innovation, and adaptability, and promotes a healthy work environment that is open to new ideas and perspectives.
• Using an in-depth knowledge of ILR business process, the position engages widely across ILR with stakeholders at all levels to proactively discuss, promote, and propose administrative solutions and find synergies for collaboration on solution development and licensing while balancing best practices in development, security, privacy, risk, and resources. Negotiate collaborative, innovative, best-practice solutions with peer groups such as ILR web teams, other administrative and academic units, and CIT.
• Provide informed guidance to senior management in strategic discussions in related areas.
• Carry out risk assessments, update risk register, and proactively inform management of high-impact risks.
• Establish and manage the budget for the team.
• Lead business analysis processes with stakeholders and users related to services in the team's portfolio.
• Work with the Director of Information Technology on overall direction, strategy and operations.
• Develop and maintain strategic plans, data diagrams, security assessments, recovery plans, and coordinate and manage audit requests.
• Lead and oversee the development of procedures and documentation that are aligned with technical best practices and verify that they are followed.
• Develop and implement policies and procedures related to security, regulatory compliance, disaster recovery and data archiving to ensure effective protection and integrity of data assets and verify that they are followed.
• Carry out limited Salesforce administration as part of a multi-person technical team.
• Proactively investigate technological and operational opportunities to improve services and increase the effectiveness and efficiency of the team and the ILR School.

What we need:

• Bachelor's degree in computer science, information technology or related field, or equivalent education and experience.
• Minimum of 3 years managing administrative application development teams with a proven track record of leading and coaching technical staff.
• Minimum of 5 years of applicable and progressively more sophisticated technical experience.
• Experience working with security, privacy and regulatory compliance in Information Technologies.
• Excellent oral and written communication skills, ability to clearly communicate to customers and peers at all levels of technical understanding.
• Proven track record of creating and nurturing professional working relationships at all levels.
• Proven ability to handle conflicting objectives and situations collaboratively and with diplomacy.
• Proven ability to understand and analyze business needs and processes and use that knowledge to provide insightful input to help leadership make informed decisions when presented with multiple strategic options.
• Proven ability to translate user needs into technical requirements.
• Proven ability to organize, prioritize, manage and carry out projects in the area of Information Technology.
• Understanding of relational database management and how to develop a data model.
• Understanding of how XML, JSON, REST and other data protocols and standards relate to data management, integration and storage solutions.
• Understanding of database querying using SQL or SOQL.
• Ability to manage parallel priorities while staying organized and following proper procedures, in a dynamic, changing environment.
• Desire to continually learn and grow, incorporating new concepts and technologies into strategic thinking.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.

You will be a top candidate with our preferred qualifications:

• Minimum of 3 years as a professional Salesforce administrator with declarative development skills.
• Management of an application development team specializing in Salesforce in a higher education environment.
• Experience with data analytics.
• Experience as a project manager on a technical team.
• Understanding of Salesforce dev-ops as applied to a small team.
• Experience creating programmatic Salesforce solutions.
• Understanding of principles of object-oriented programming.
• Experience with a scripting language such as Powershell or Python
• Experience in working with diverse populations

This is a full-time, non-academic staff, benefits eligible opportunity located in Ithaca, NY, within the ILR School on the Cornell University campus. The role offers the flexibility to work a hybrid schedule, with a 2:3 in-office to remote work arrangement.

No relocation assistance or visa sponsorship provided for this position.

Cornell appreciates employees with great rewards & benefits:

Cornell provides great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions and superior retirement contributions.

How to Apply:

You must submit both a resume/CV and cover letter. Applications will not be considered without both submitted documents.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.