Oakland, California
ST. LOUIS, Missouri
Mankato, Minnesota
New York City, New York
Chicago, Illinois
Chicago, Illinois
Iowa City, Iowa
Posted: 04-Jan-25
Location: Minneapolis, Minnesota
Internal Number: JOB_POSTING-3-4364
Job Description
This position provides advanced decision-making and customer service for Workforce Training, Continuing Education, Customized Training, and Workforce Development programs at Minneapolis College. This includes registration of students, scheduling classrooms, entering data and troubleshooting in rSchool Today (rST), creating and maintaining reports and documents, analyzing or interpreting the customers? needs and providing excellent customer service.
Provide excellent customer service to all internal and external contacts. Work includes but is not limited to:
Provide customer service to individuals via telephone, electronic methods, and in-person contact.
Answer questions and/or refer individuals to appropriate staff members, college departments and/or other agencies.
Analyzing, interpreting and deciphering what the customer needs based on their unique requests and fulfilling their needs with excellent customer service.
Assist students with registering, transferring, and withdrawing from department courses.
Draft receipts and transcripts for students and customized training clients upon request.
Create, modify and maintain a variety of forms, spreadsheets, databases, files and reports.
Research any customer requests that are beyond the existing procedures to help the customer and provide excellent customer service.
Coordinate all work in RST databases and resolve all RST user problems in collaboration with Minneapolis College Information Technology Services (ITS) and Minnesota State ITS.
Utilize EMS or other Campus databases to schedule classrooms for classes.
Schedules non-credit courses in rST.
Confirm course details and enrollments prior to start date.
Verify and enter attendance and grades into rST.
?Minimum Qualifications
Word processing skills and other business software applications sufficient to create and format emails, spreadsheets, databases, procedures, reports and other documents
Human relation skills to interact with others utilizing common curtesy, tact, interest in positive problem resolutions, empathy and logical organization of ideas and to be able to calm angry or confused clients so that necessary information can be gathered and communicated
Communication skills sufficient to write, prepare, and edit materials, using correct spelling, punctuation, grammar, and sentence construction and to verbally communicate such information clearly and concisely
Analytical math skills sufficient to create, evaluate and maintain accurate registrations and reports
Preferred Qualification
Ability to work in a fast paced, multi-tasked environment
Ability to work collaboratively with others (internal and external customers) throughout the department and campus
Knowledge of State of Minnesota and Minnesota State system policies and procedures including ability to maintain confidentiality of private information.
Highly proficient in RST and EMS. Knowledge of ISRS and other MnSCU specific systems
Previous experience in professional development or personal enrichment training.
Demonstrates an ongoing understanding of cultural fluency. Incorporates culturally responsive practices, and actively engages in antiracism professional development learning opportunities
Physical Requirements
Ability to load materials and push carts across campus, including outdoors across streets and up curbs and ramps.
Ability to move up to 40 pounds on a regular basis.
Other Requirements
Current and/or former employees must be in good standing at Minneapolis College for consideration. Applicants will be asked to provide contact information for four (4) references, including two (2) managers, who can directly address their qualifications for this position.
Work Shift (Hours / Days of work)
9am-3pm or otherwise negotiated
Telework (Yes/No)
1 telework day per week
About
Minneapolis College offers extraordinary educational opportunity to 10,000 students annually with 100 plus degree options. The College has strong ties to corporate and industry partners that support student scholarships, provide state-of-the-art training and equipment, and offer internship and employment opportunities to the College?s graduates. Minneapolis College is a member of the Minnesota State colleges and universities system. The safety of all members of the Minneapolis College campus community is of vital concern. Resources including the current Annual Compliance and Security Report are available at the Minneapolis College Public Safety link https://minneapolis.edu/student-services/public-safety.
We are an equal opportunity, affirmative action employer, and encourages application from underrepresented groups. Recognized as a Beyond the Yellow Ribbon employer offering support for veteran and military students. A member of the Minnesota State colleges and universities system.
Applicants should be prepared to provide contact information of four (4) references, including two (2) supervisors, who can directly address your qualifications for this position.
Salary Range for this position is $21.90 - 29.65 / hourly: $45.727- 61,909 / annually
Internal Candidates: ELIGIBLE BIDDERS must contact Minneapolis College Human Resources, Josh.Kue@minneapolis.edu in writing on or before the job posting closing date January 22, 2025. A bid will be considered timely if delivered to the appropriate official by the posting closing date.
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($150 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.