Associate Director of Masters Programs

The Cornell Jeb E. Brooks School of Public Policy harnesses the University's broad disciplinary excellence in public policy, along with its innovative teaching, research, and engagement programs, to solve pressing global challenges. The school's prestigious faculty apply an interdisciplinary and problem-oriented focus to wide-ranging public policy issues as they explore how government choices intersect with people's lives. The school's initial areas of focus are data science and technology policy, environmental and sustainability policy, health policy, global security, inequality and social policy, the politics and economics of development, and race, racism, and public policy.

Enrollment representatives within Cornell's colleges, schools, and units regularly collaborate and partner with the Enrollment Division to accomplish the University's enrollment goals.

What You Will Do:

While position responsibilities vary, all people leaders are expected to foster a culture of belonging and a psychologically healthy work environment. By being trustworthy; respecting all individuals; being flexible; supporting work/life integration as well as healthy boundaries; inviting new ideas, alternatives, and perspectives; speaking up and acting if others are being excluded or treated inappropriately; and recognizing the contributions of others.

As the Associate Director of Master's Programs, you will not only be a leader but also a team player. Reporting to the Brooks Assistant Dean for Enrollment and Student Services, you will deliver a comprehensive recruitment, admissions, and advising model for professional graduate students. You will supervise several full-time graduate admission and student services staff members and collaborate closely with staff peers, including the Brooks Registrar, Associate Director of Career Management, and program leadership, to support approximately 300 residential professional graduate students in the Brooks School as well as prospective students.

Key Responsibilities:

• Responsible for advising and student services for Brooks masters students, including new student onboarding and collaboration on orientation activities, one-on-one and group advising interactions, and coordination with the Brooks Registrar and Associate Director of Career Management. Serves as internal and external liaison for matters impacting the master's programs and their students.
• Drives innovative and high-quality recruiting plans and admissions processes for the master's programs. Works with the Brooks Marketing and Communications team to generate interest in and applications for the master's program.
• Develops and implements best-in-class strategies to manage the admissions funnel, including using Customer Relationship Management (CRM) tools and data analysis/reporting.
• Directly supervises several staff to support advising and program management tasks and application processing. Indirectly works with other administrative and transactional staff in the broader team and will supervise admissions readers and student workers.

This is an exempt Contract College position based in Ithaca, NY. The position will be a 4:1 campus-to-home hybrid work arrangement during the academic year. This position follows a 3:2 campus-to-home hybrid work arrangement during breaks and the summer. This hybrid work arrangement is subject to change at any time. Typical work hours are 8 am-4:30 pm, Monday through Friday.

Required Qualifications:

• Bachelor's degree with 3 to 5 years of relevant work experience.
• Experience with recruiting and advising professional graduate students and managing graduate admissions processes and program activities, including conducting information sessions, onboarding, and orientations.
• Computer proficiency and aptitude for application management systems and communications-related technologies, including CRM, social media, virtual presentation software, etc.
• Proactive, flexible, team-oriented, and student/customer service focused with ability to use sound judgment, act with discretion, and maintain confidentiality.
• Excellent interpersonal communication, presentation, group facilitation, and relationship-building skills to work effectively with stakeholders, prospective master's applicants, faculty, alumni, and administration.
• Effective writing skills (across multiple platforms).
• Strong analytical and Excel skills to conduct data analysis, reporting and program evaluations using various tools, systems, and databases to enhance offerings.
• Detail oriented with strong organizational and project management skills to lead teams, prioritize work, and devise and execute work plans within time constraints.
• Ability to advocate for individuals of all ethnicities, genders, ages, and backgrounds.
• Experience in and demonstrated commitment to supporting diversity, equity, access, inclusion, and well-being.
• Demonstrated skill in the understanding of cultural differences.
• Proven experience connecting diversity, inclusion, and wellbeing practices to business goals.
• Ability to travel occasionally.

Preferred Qualifications:

• Master's degree or equivalent.
• Experience developing and implementing graduate or undergraduate university, college, or school recruiting plans, admissions processes and advising models.
• Experience with marketing and communications for higher education programs, particularly advanced degree programs.
• Experience with CRM and application management systems (e.g. CollegeNet, Salesforce)
• Experience supervising, managing, training, and evaluating administrative staff and/or student employees.

Apply Today

For full consideration for this position, we welcome you to include a cover letter and resume with your application to highlight your interest and experience.

Benefits

Diversity and Inclusion are a part of Cornell University's heritage. We're an employer and educator recognized for valuing AA/EEO, Protected Veterans, and Individuals with Disabilities.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.