Details
Posted: 10-Nov-23
Location: Ithaca, New York
Type: Full-time
Salary: Open
EAMS Application Support Specialist
Position Summary
The EAMS (Enterprise Asset Management System) Application Support Specialist is a steward of the University's built environment asset management processes and electronic systems, responsible for providing business systems analysis and application support for the EAMS; the university's system for facilities service providers to manage assets' compliance, maintenance, and project work. The EAMS collects information to support these asset management functions and related activities including billing, reporting, and warehousing. The resulting data is used to communicate asset management information to stakeholders to aid in decision making.
Primary activities will include the local support of purchased, on premise, cloud-based, and university provided applications. Tasks include analysis of business practices for system requirements, oversight of application development and testing, implementation and upgrade planning, application configuration, problem investigation, user consulting and training. Communication and coordination with vendor or other campus support will be required for product maintenance and to resolve issues. Data security, access control and network performance are critical components.
This position will participate in EAMS improvement initiative projects and process streamlining activities. The incumbent will be responsible for data access management for asset management information across multiple systems.
Ours is a values-based organization where all employees are accountable for supporting the organization's values of truth, respect, excellence, teamwork, and integrity. Employees are required to attend staff development trainings and participate in the performance evaluation process.
The EAMS (Enterprise Asset Management System) Application Support Specialist is a steward of the University's built environment asset management processes and electronic systems, responsible for providing business systems analysis and application support for the EAMS; the university's system for facilities service providers to manage assets' compliance, maintenance, and project work. The EAMS collects information to support these asset management functions and related activities including billing, reporting, and warehousing. The resulting data is used to communicate asset management information to stakeholders to aid in decision making.
Primary activities will include the local support of purchased, on premise, cloud-based, and university provided applications. Tasks include analysis of business practices for system requirements, oversight of application development and testing, implementation and upgrade planning, application configuration, problem investigation, user consulting and training. Communication and coordination with vendor or other campus support will be required for product maintenance and to resolve issues. Data security, access control and network performance are critical components.
This position will participate in EAMS improvement initiative projects and process streamlining activities. The incumbent will be responsible for data access management for asset management information across multiple systems.
Ours is a values-based organization where all employees are accountable for supporting the organization's values of truth, respect, excellence, teamwork, and integrity. Employees are required to attend staff development trainings and participate in the performance evaluation process.
No visa sponsorship available for this position.
Required Qualifications
Bachelor's degree or equivalent combination of relevant experience. Three to five years of experience implementing, maintaining, and supporting moderately complex software systems. Proven experience with providing support for users, diagnosing problems and clearly documenting issues. Ability to work closely and collaboratively with technical support staff in CIT and directly with vendors. Ability to communicate technical information to functional colleagues and business needs to technical colleagues.
Skill in implementing strategies and accommodating change in pursuit of the priorities of the organization. A good communicator with ability to focus on plan objectives and identifying reasonable outcomes within constrained situations.
- Ability to gather user business needs and develop technical solutions to meet them
- Superior written and verbal communication skills
- Excellent presentation, analytical and organizational skills
- Track record of service orientation, initiative, and organizational commitment
- Proven team-oriented approach to successful systems solutions
- Continuously increasing job knowledge/skills to address challenges and new initiatives.
- Skilled use of collaborative computer applications and services
- Knowledge of facility maintenance management work.
- Experience with supporting Maximo and EZMaxMobile
Preferred Qualifications
- Clear understanding of EAM from user point of view; ability to administer and configure EAM database and applications, including implementation, security setup, maintenance, deployment, upgrade and customization.
- Knowledge of other University systems.
- Software development lifecycle experience
University Job Title:
Applications Sys Analyst III
Job Family:
Information Technology
Level:
F
Pay Rate Type:
Salary
Pay Range:
$77,042.00 - $89,536.00
Remote Option Availability:
Hybrid Remote
Company:
Endowed
Contact Name:
Carson Lopez
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
Union Positions
Current Employees:
Online Submission Guidelines:
Employment Assistance:
Notice to Applicants:
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.
2023-10-17
