Career Center

CLINICAL OPERATIONS NURSE SUPERVISOR – STROGER HOSPITAL 

SHIFT: EVENINGS/FLEX

The Clinical Operations Nurse Supervisor provides off shift supervision overseeing all aspects of 
patient care within the assigned nursing division, in conjunction with the Nurse Coordinator II, and 
will also provide oversight to the other nursing divisions, on a 24-hour basis providing coverage 
when needed, by evaluating and supervising all activities of the nursing staff. This position has first 
line responsibility for clinical and personnel management, patient care, and quality service delivery 
for the assigned areas in Cook County Health (CCH).
This position is exempt from Career Service under the CCH Personnel Rules.

Typical Duties

• Collaborates with Nursing Leadership to develop nursing care standards ensuring patient care in unit is delivered within hospital established service standards, regulatory and professional standards of care.
• Develops and implements an effective operating plan for the delivery of nursing care within the designated nursing unit.
• Identifies opportunities for process improvement and initiates improvement efforts within the unit to increase and exceed unit performance measures.
• Conducts patient observations, reviews verbal reports and written documentation, and establishes immediate and long-term corrective action plans. Areas of unit performance include compliance with standards of care, LOS, agency and overtime costs, position vacancies and turnover rates.
• Develops long-term unit staffing schedules to ensure adequate daily coverage in accordance with staffing needs.
• Drives employee performance by setting clear performance expectations for unit nursing staff and providing necessary information and tools to achieve desired performance.
• Provides daily guidance to staff regarding patient care delivery problems including providing coverage during staffing shortages throughout the division.
• Ensure regulatory compliance for the assigned Nursing units
• Identifies staff development needs and works with nursing education department or outside sources to provide nurses with continuous education and opportunity for growth and development.
• Ensures all nursing staff meets requisite credential and licensure requirements.
• Partners with nursing team to proactively assess the quality of patient care delivered by nursing staff and to evaluate overall unit effectiveness in meeting care treatment goals.
• Ensures nursing staff follows accurate and complete documentation procedures at all times.
• Completes required quality assessment and performance improvement reports for the unit.
• Maintains a safe, culturally sensitive, and caring patient environment that is reflective of CCH standards, as well as patient and family expectations.
• Demonstrates and promotes awareness of patient care rights; serves as patient advocate.
• Coordinates the efforts of ancillary health services to ensure continuity of patient care and positive communication with all hospital staff.
• Ensures proper maintenance of unit medical equipment including life-sustaining equipment.
• Prepares and monitors unit personnel, supply, and equipment budgets to ensure expenses are maintained within budgetary guidelines.
• Attends and participates in division, department, and committee meetings, when necessary.
• Performs other related duties as required.
 

Minimum Qualifications

• Bachelor of Science in Nursing (BSN) from a school of nursing (must provide official transcripts at time of interview)
• Licensed as a Registered Professional Nurse in the State of Illinois
• Three (3) years of nursing experience within the assigned areas of specialty within a Hospital.
• One (1) year of experience in nursing supervision or experience as a Charge Nurse and/or 
Nurse Manager
• Must be certified in Advanced Cardiovascular Life Support (ACLS) certification (must
provide proof at time of interview)
• Must have active Cardiopulmonary Resuscitation (CPR) certification (must provide proof at 
time of interview)
• Must be able to work nights and weekends, as needed.

Preferred Qualifications

• Certification as a Med/Surg Nurse (CMS-RN) (must provide proof at time of interview)
• Magnet experience
• Certification in Quality Improvement or Nursing Administration (must provide proof at time 
of interview)

Knowledge, Skills, Abilities and Other Characteristics

• Demonstrates skill in staffing and the management of nursing personnel
• Demonstrates good judgment in the selection of new staff members using appropriate interview techniques
• Thorough knowledge of the job description and key requirements for each position on the unit; holds subordinates accountable for responsibilities inherent in their position, at all times
• Demonstrates skill in the coordination and the management of patient care unit
• Thorough knowledge of the Hospital and Nursing Departments mission, philosophy, goals, objectives, policies, and procedures
• Demonstrates understanding of the current requirements of accrediting agencies [Illinois Department of Public Health (IDPH), Joint Commission on Accreditation of Healthcare Organizations (JACHO)]
• Thorough knowledge of safety policies and procedures
• Ability to maintain all unit equipment in proper working condition
• Thorough knowledge of expected staff response in hospital emergency, fire, and demonstrates the ability to direct the activities of the nursing unit in the event of an emergency situation of patient evacuation
• Strong interpersonal skills to interact with staff, patients, hospital staff, patient families
• Excellent oral, verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Strong leadership and project management skills
• Ability to articulate in a clear and professional manner when presenting and demonstrating techniques
• Analytical, organizational, problem-solving, critical thinking, and resolution skills
• Ability to prioritize, plan, and organize projects and tasks
• Ability to multi-task and meet deadlines in a fast paced and stressful environment
• Ability to adhere to department policies and standards utilizing best practices
• Ability to maintain a professional demeanor and composure when challenged
• Ability to function autonomously and as a team member in a multidisciplinary team for long 
periods
• Demonstrates attention to detail, accuracy and precision

VETERAN PREFERENCE
PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is 
given to honorably discharged Veterans who have served in the Armed Forces of the United 
States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by 
answering yes to the question, “Are you a Military Veteran?”
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.

OR

• A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION

BENEFITS PACKAGE

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States’ territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents bust be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS 
is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER

About Cook County Health

ABOUT COOK COUNTY HEALTH (CCH)The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County. CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER

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