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Responsible for providing second level support for endpoint computing hardware and software employing a high degree of customer service, technical expertise, and timeliness. Endpoint computing includes physical desktops and laptops, mobile devices, and virtual desktops along with associated peripherals and printing. Responsible for investigating and resolving client endpoint computing hardware and software incidents and requests as assigned. Note:There is one position available, and the position will be filled at one of two job grade levels: IT Client Support Specialist I, job grade NB17 or IT Client Support Specialist II, job grade NB