Under the direction of the Director of Enterprise Application Support, performs a variety of duties supporting, enhancing, maintaining and implementing university systems and applications.
DESCRIPTION OF DUTIES AND RESPONSIBILITIES:
Provides technical support for the operations of all mission critical university systems and applications maintained by Enterprise Application Support, including operating systems, software installations, configuration and upgrades.
Understands the principles of application system development and uses them to analyze, test, implement, maintain and document IT projects.
Able to identify features, advantages and disadvantages of various software applications and assist various groups of technical and non-technical users with creating technical specification and requirements and implementing those applications, in collaboration with others.
Evaluate and test software applications, compile data and produce relevant reports.
Analyze, research and implement solutions in existing software applications as they meet the needs and requirements of users.
Investigate, diagnose and resolve issues in existing software applications as reported through university channels.
Collaborates with vendors for various projects.
Reporting and creating documentation for applications.
Provides backup support for other staff members in the Office of Information Technology.
Maintains knowledge of current trends in IT development, operations and support.
Complete special projects including but not limited to ensuring the university is adequately staffed during or immediately following natural and/or manmade disasters, infectious disease outbreaks, and/or acts of terrorism.
Performs related duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, and ABILITIES: Individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.
Relational database concepts and principles
Data security best practices
Needs and behavior patterns of students, staff, and faculty in a higher education environment
Demonstrate analytical and organizational skills with strong critical thinking and problem-solving abilities
Learn and effectively administer emerging technologies
Provide training to end users
Troubleshoot hardware, software, and network problems
Work independently with minimal supervision
Communicate effectively both orally and in writing
Establish and maintain cooperative and effective working relationships with others
Project a mature, constructive, stable, and healthy attitude in a learning environment
Learn pertinent procedures and functions quickly and apply them without close and immediate supervision
Ability to maintain harmonious work relationships with vendors, staff, students, faculty, university officials and the general public.
Learn new skills to keep current with technology trends, specifically with Cloud based technologies
Adapt to changing technologies and learn functionality of new equipment and systems
Multi-task while maintaining patience and flexibility
Manage time effectively
Intermittent sitting, standing, walking
Able to sit for extended periods of time
Hearing and speaking win person and on the telephone
Ability to lift, pull, grasp, reach and stoop
Repetitive wrist/finger motions with use of computer
Computer usage for extended periods of time
Able to conduct business at other offices on campus
Able to lift up to 20 pounds occasionally
EDUCATION: A bachelor’s degree in Information Technology or related field; or at least two years related experience and/or training; Excellent written, verbal and interpersonal communication skills.
The following technologies are typical of the context within which the System Administrator will work, though it is not intended to be an exhaustive list. The System Administrator must have experience with, or be able to adapt quickly, to these types of technologies.
Microsoft Office Suite
Email tools such as Microsoft Outlook
Financial Systems such Workday
CRM applications such as Slate
EMS Scheduling Software
LICENSES / CERTIFICATES: California Driver's license
HOURS: The regular hours for this position are 8:30 a.m. – 5:00 p.m. Monday through Friday. Hours and days may vary due to needs of the University or department.
CLASSIFICATION AND STATUS: Exempt level, benefits based, full-time position
SUPERVISORY RESPONSIBILITY: N/A
REPORTS TO: Director of Enterprise Applications
At Claremont Graduate University, the health and safety of our community is a top priority.
Claremont Graduate University has adopted a policy of requiring all employees to show proof of being fully-vaccinated, based on applicable federal and state law. If offered the role, within two weeks of the hire date, the candidate will need to provide proof of vaccination, qualify for an appropriate exemption, or otherwise be in compliance with the current applicable federal, state and local laws to be exempt from being fully-vaccinated.
Claremont Graduate University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, gender and/ or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, sex, age, sexual orientation, or physical disability or any other legally protected basis in its employment practice and in admission of students to educational programs and activities in accordance with the requirement of Title IX of the Education Amendments of 1972, Title I of the American Disabilities Act of 1990 and other applicable laws. CGU is committed to affirmative action in employment practices regarding ethnic minorities, the physically challenged, Vietnam-era veterans, and women. This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels.
This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others.
It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.
Successful completion of criminal background and DMV checks required for final candidate.
The Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and Claremont University Consortium, which provides shared institutional support services, is reminiscent of the Oxford-Cambridge model. The undergraduate colleges include Pomona College, Scripps College, Claremont McKenna College, Harvey Mudd College, and Pitzer College. The two graduate institutions include Claremont Graduate University and Keck Graduate Institute.