Career Center

UM SYSTEM - eLearning

Title selected will depend on the candidate's experience and education level. Two positions available.

This position allows for a hybrid work environment near one of the four institutions that we serve including Columbia, Kansas City, Rolla, and St. Louis.

Missouri Online's Academic Technology team seeks a Instructional Technologist who is passionate about helping others. Your ability to understand and explain technology to faculty and students will assist with online learning across the four University of Missouri campuses. Our Instructional Technologists provide support to faculty and students for a wide variety of academic technology. Support is provided via phone, chat and email.

Key Responsibilities:

• Collaborate with faculty on the integration and successful application of educational technology solutions including:
• Provide technical support to faculty in the use of learning management systems and educational delivery platforms for the University of Missouri System to ensure effective educational delivery experiences.
• Provide learning opportunities for faculty to address both the technical and pedagogical applications of the System's enterprise academic technologies such as lecture capture systems, streaming systems, learning object creation tools, and academic content repositories, etc.
• Develop and maintain positive relationships with faculty and other academic leaders.
• Design, delivery, and maintain training content to support teaching and learning including:
• Create and maintain knowledge base articles, audio/video materials, and other multimedia resources to address effective use of a variety of learning technologies, as well as address changing trends in teaching and learning.
• Create clear, concise, well-planned how-to videos and other materials to help students, faculty, and staff in a timely and effective manner to address their unique needs.
• Maintain up-to-date knowledge of Missouri Online tools and emerging trends.
• Respond to a variety of complex and urgent faculty, staff, and student inquiries including independently identifying the issues and delivering solutions. Ensure optimal customer service to a wide variety of customers, including listening and communication skills, and problem-solving skills.
• Work regularly and collaboratively with instructional designers, Academic Technologists, and IT technology staff.

As with all positions, there may be additional duties and responsibilities required to support the mission and purpose of Missouri Online.

Skills and Talents:

• You are genuinely interested in people and strive for excellence in customer service.
• You are curious, have a strong drive to excel in your work, enjoy opportunities to grow and develop, love learning new things, and have a desire to understand the inner workings of the university system.
• You excel at explaining complicated processes in both verbal and written form.
• You are proficient with technology, and you are not afraid to train to become an expert in multiple systems that will allow you to optimize support.
• You love working in a team environment and collaborating with others to find solutions

We add value by working alongside our faculty, student, program, campus, and system partners to ensure faculty have the knowledge they need to provide the best educational experience for our students.

$50,000-$58,000/year

Grade: GGS 9

University Title: INSTRUCTIONAL TECH II

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

OR

$50,000-$58,000/year

Grade: GGS 10

University Title: INSTRUCTIONAL TECH III

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Monday - Friday; 8:00am - 5:00pm

Instructional Tech II -

Bachelor's degree or equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Instruction Tech III -

Bachelor's degree in related/relevant area and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

• Previous experience in higher education.
• Demonstrated experience developing and delivering training
• Successful experience working within a collaborative and results-driven environment.

• Two years of technology support experience, preference to those with experience supporting a Learning Management System or other types of educational technology.
• Specific experience supporting the Canvas LMS

Application, Resume, Cover Letter

Missouri Online provides the academic technology and digital learning services for all students in all modalities system wide. We provide an administrative structure for the delivery of more than 350 fully online and hybrid degree and certificate programs by providing marketing services, prospective and current student coaching and support, program coordination, research, enrollment and learner analytics, instructional design, academic technology, and distance education state authorization coordination. We work with colleagues from all four Universities (the University of Missouri-Columbia, the University of Missouri-Kansas City, the Missouri University of Science and Technology, the University of Missouri-St. Louis) to enhance educational experiences, advance technological services, and increase efficiencies while pursuing continuous collaboration between the four institutions.

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice President of Human Resource Services/Affirmative Action officer at 573-882-7976.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version