Career Center

POSITION SUMMARY:

This position is an integral member of the infrastructure team to ensure availability and integrity of physical/virtual servers, VDI, storage, backups, DR, and cloud services. Server Analysts will proactively perform capacity management, preventative maintenance, and upgrades/patches on Operating Systems and Applications to secure the Cooperative. Server Analysts will plan for and respond to outages and other critical events that affect availability of services.

RESPONSIBILITIES:

1. Responsible for the design, implementation, support, and ongoing management of server infrastructure including virtual server & VDI environments, storage, hypervisors, HCI's, and HA/disaster recovery infrastructure.
2. Collaborate with Enterprise Applications and other departments to design and establish server solutions and assess near and long-term capacity needs.
3. Takes ownership of proactively reviewing the utilization of compute/storage resources and making changes in a timely manner to ensure performance and availability.
4. Continuously evaluate corporate needs to determine when upgrades of equipment and/or services will be required while staying informed and evaluating the latest technologies for possible application within the Cooperative.
5. Responsible for the development, administration, and monitoring of all backup processes for servers including data for HQ/DR locations and Cloud storage services including Microsoft O365/SharePoint/OneDrive.
6. Ensure all necessary, non-critical/security updates and patches are implemented in a timely manner according to the pre-determined monthly maintenance window schedule and testing of Enterprise applications are documented after completion.
7. Assist Cyber Security Analyst in vulnerability remediation.
8. Manage authentication platforms of on-prem Active Directory Domain Services, Azure Active Directory, and DUO MFA.
9. Respond promptly to after-hours and weekend problems.
10. Administer Servers and increase task automation using PowerShell scripting
11. Administer Microsoft 365 organizational accounts based on principle of least privilege.
12. Support the Service Desk by providing 2nd level technical support and coordinating 3rd level technical support with vendors.
13. Participate in the Change Advisory Board (CAB)
14. Quickly analyze and resolve problems identified with server/storage systems, including arranging for repair for server and storage hardware failures.
15. Assist with administration & support PBX and voice messaging system
16. Create Standard Operating Procedures (SOP's) systems of responsibility.
17. Automate and deploy software to servers and User PC's using Ivanti or equivalent tools.
18. Regular and predictable attendance
19. Assist IT Manager in planning and providing Disaster Recovery procedures for the servers and network systems.
20. Assist IT Manager in planning and budgeting for future needs of server and storage infrastructure.
21. Complete all assigned work in an accurate, timely, and efficient manner.
22. All other duties as assigned by IT Infrastructure Manager.

PHYSICAL REQUIREMENTS:

1. Must be able to work in a general office environment, indoors, for eight hours or more at a time.
2. Must be able to be seated or standing for extended periods of time.
3. Must be able to communicate verbally both in person and over telecommunications.
4. Must be able to operate computer terminal (keyboard, mouse, monitor) effectively.
5. Must have 20/20 vision or ability to wear corrective lenses.
6. Must be able to lift 50lbs of equipment for short periods of time.
7. Must be able to work on limited space / cramped (cabling under office desks for workstations).
8. Must be able to bend/stoop for extended periods of time for various component installation/repair.

ESSENTIAL SKILLS:

1. Must be able to fluently read and speak the English language.
2. Must be able to cognitively understand, analyze, and interpret general mathematic properties (Ex: Add, Subtract, Multiply, Divide).
3. Must have basic skills in the Microsoft Office products to produce quality documents in Word, Excel, PowerPoint, and Visio.
4. Must be able to work in high stress environments.
5. Must be able to prioritize and manage workload, seeking IT Infrastructure Manager assistance as necessary.
6. Must be able to respond to urgent issues quickly, and other issues in a timely manner.
7. Must be able to troubleshoot technical issues.
8. Must be able to research for solutions to technical problems.
9. Must be able to present accurate information to members and co-workers.
10. Must be able to functionally operate a computer terminal, utilizing monitor, keyboard, and mouse.
11. Must be able to enter minimum 150 characters per minute on standard 10-key.
12. Must maintain strong written skills (grammar, punctuation, spelling).
13. Must be able to work cooperatively with other employees within the same office setting.
14. Must be able to work in a team environment.
15. Must abide by all corporate standards, policies, by-laws, and regulations.

RELATIONSHIPS:

1. IT Infrastructure Manager - Report to and carry out instructions.
2. District Managers / Staff Members - Work with cooperatively in providing resources to their department as approved by IT Manager.
3. Fellow employees - Work cooperatively in providing strong internal customer service and member services.

EDUCATION/EXPERIENCE:

• Bachelor's degree in Information Systems related IT field or equivalent experience/training
• Technical certifications and/or technical training (MCSE, MCSA, VCP, CISSP, etc.) in systems administration and cyber security preferred.
• Five (5) years of relevant systems administration experience preferred
• Three (3) years of experience with VMWare (ESXi, vSAN, Horizon) and Hyperconverged Infrastructure (HCI)
• Three (3) years of experience with data protection using Veeam, Dell/EMC Data Domain, and Microsoft 365 backup preferred
• Knowledge of national and international regulatory compliances and frameworks such as the NIST Cybersecurity Framework, PCI, and NERC CIP