What does a great Technical Production Control specialist do?
Fiserv's Production Control team is seeking candidates for a Technical Production Control position. This position is responsible for supporting the operational processing and infrastructure management of the Precision core product suite for outsourced clients. The support of these products includes trouble shooting issues related to the core banking software, ancillary core banking software, file interfacing, accrual processing, process automation, release deployment, secure file transfer management and project implementation.
Basic qualifications for consideration:
* Analyze, resolve, and provide technical resources to operations staff in defining and resolving operational problems within a variety of applications. * Under general direction, researches and resolves client problems and needs for Precision outsourced clients. * Lead application version upgrades for Precision core, file transfer management tools and other operations related applications. * Documents problems and corrective procedures. * Simulates or recreates client problems to resolve user operating difficulties. * Serve as information resource and liaison to other Fiserv segments; participate from strategic, operational, technical and functional perspectives. * Ability to recommend and implement process improvements. * Assist in scope and design, as well as maintaining an extensive and in-depth understanding of the product to assist in support, training, and identifying future enhancements. * Communicates client suggestions for enhancements and insures proper handling and follow-up. * Attends on-going training to achieve level of technical skill needed to solve more complex problems. * Usually the second point of contact through telephone support.
Preferred qualifications for consideration: Job Related Experience: * Required Qualifications: Education: Degree in Data Processing, Computer Science, Management Information Systems, Finance, Accounting or Business is preferred * Minimum one year's work-related experience. * Banking background and familiarity/experience with banking operations is advantageous. * Previous customer service experience preferred.
Functional Area Skills/Knowledge: * Demonstrated ability to handle issues that arise with minimal oversight or guidelines * Must be able to work under pressure * Proven to be results-oriented with superb organizational, multi-tasking, and time management skills * Ability to set priorities and maintain multiple projects at a time * Excellent written, verbal and interpersonal communication skills and able to interact with individuals in all levels of an organization * Detailed-oriented with strong analytical, trouble-shooting, prioritization, and follow-up skills * Proven to be motivated and a self-starter with demonstrated ability to work efficiently and productively * Must be able to make decisions and resolve problems using experience and professional judgment * Must be accurate, reliable, and be team and customer oriented * Must have a strong sense of accountability and ownership * Preferred Qualifications: Experience- Strong PC/Windows and or AIX experience along with a technical aptitude is needed. Must be able to handle issues that arise with minimal oversight or guidelines and work under pressure. * Needs to be results-oriented with organizational, multi-tasking, and time management skills.
About our Business:
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Fiserv is an Equal Opportunity Employer/Disability/Vet.
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.