The Genetics Counselor Assistant works closely with the Cancer Genetic Counselor to provide clinical, administrative, and research support for the Cancer Genetics Program. Obtains medical and family history from patients for cancer risk assessment, coordinates patient care, and assists with normal/clinically negative genetic test disclosures by phone. The Genetics Counselor Assistant supports clinic administrative tasks such as obtaining medical records, mailing patient letters, and organizing program documents. In addition, the Genetics Counselor Assistant helps recruit and consent patients for research studies conducted through the program, performs medical record abstraction, and helps maintain a research database.
This position is exempt from Career Service under the CCH Personnel Rules.
Reviews schedule of upcoming appointments to ensure all needed medical records have been received
Ensure patients' understanding of appointment details, such as date, time, and location
Completes medical and family history intake for cancer risk assessment
Manages pending task lists of referrals and testing, following up on the status of outstanding orders and updates information accordingly
Coordinates patient care and assist patients with financial assistance programs
Tracks result reports and promptly notifies provider to ensure prioritization of responses to critical medical information
Calls patients with normal test results under the supervision of a Cancer Genetic Counselor and refers patient questions about test results to provider assigned to the case
Prepares and distributes/mails patient letters per clinic protocol
Liaise with genetic testing laboratories and the clinical team
Manages clinic voicemail and triages phone calls from patients, referring providers, and laboratories to Cancer Genetic Counselor as necessary
Manages program calendar, meetings, and vacation/staff coverage
Under the guidance of a Cancer Genetic Counselor, identifies and recruits eligible participants for various research studies
Provides excellent customer service and maintains professionalism when interacting with patients, clinicians, and collaborators
Performs other duties as assigned
Bachelor's Degree from an accredited institution (Must provide official transcripts at time of interview)
Three (3) years of experience in health care services and/or clinical research projects
One (1) year of data management experience
Knowledge of Microsoft Office Suite applications
Position may require moderate travel for which the employee must have a valid driver's license/insured vehicle or other equivalent means of transportation for work (Must provide proof at time of interview)
Certified as a Medical Assistant through the American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), National Health Career Association (NHA), American Registry of Medical Assistant (ARMA), National Center for Competency Testing (NCCT) or the Nationally Registered Certified Medical Assistant (NRCMA) OR Certified as a Registered Medical Assistant (Must provide proof at time of interview)
Bilingual is preferred
Knowledge, Skills, Abilities and Other Characteristics
Strong interpersonal skills
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Demonstrate awareness of HIPAA
Demonstrate analytical and problem solving skills
Demonstrate attention to detail, accuracy and precision
Demonstrate flexibility and adaptability in performing work duties
Ability to meet deadlines
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW
MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION
*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER