Indiana University Purdue University Indianpolis - IUPUI
Location: Indianapolis, Indiana,
Internal Number: 297711
ENROLLMENT MANAGEMENT (IN-ENRL-IUINA)
We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.
Optimizing our enrollment management is crucial to IUPUI's long-term viability, as there are several factors that influence a student's college choice, student success, retention and timely graduation. The Division is comprised of full-time staff in the Office of Undergraduate Admissions, Office of Student Financial Services, Office of the Registrar, Office for Veterans and Military personnel, Office for Enrollment Strategy and Insights as well as other areas supporting strategic initiatives, outreach and partnerships, technology and administrative support. The Division of Enrollment Management also oversees and provides insight for its enrollment operations for its Fort Wayne and Columbus campuses.
The Division is looking for individuals who value and embrace innovation, change and entrepreneurial mindsets and approaches in advancing IUPUI's mission.
Additional information about Indiana University's comprehensive employee benefits program can be found here .
Responsibilities for this role span across enrollment management opportunities, insights, strategies, and marketing efforts. The position is entrepreneurial and designed to bridge and create meaningful and measurable competitive advantage specifically focused on the Office of Student Financial Services. Primary role is to develop standards and best practices in the implementation of communication strategies using key enterprise systems developed to automate and customize communications.
Currently no direct reports. Possibility of interns or hourly employees in the future.
Department Specific Responsibilities:
Manages projects to implement new or changes to existing configurations related to CRM at IUPUI. Develop standards and best practices in the implementation of communication strategies using key enterprise systems developed to automate and customize communications. Conduct effective communications with co-workers and teams; collaborate with the Office of Student Financial Services as an ESI subject matter expert. Design and conduct needs assessment, provide assistance with conceptualization and construction of communication campaigns, translate functional needs into system capabilities and adapt business practices that best utilize system and program features. Acquire and maintain knowledge of related student information systems and data. Provides oversight on security requirements and ensures communications are developed and implemented to only target recipients.
Provides active communication with campus stakeholders by providing status reports, updating issues logs, providing timelines, etc. Actively provides guidance on best practices across all campuses, etc. Provides training, expert guidance, and assistance to campus staff as necessary to successfully accomplish objectives. Design and implement an assessment plan to gauge effectiveness of the strategy; gather and analyze system campaigns and constituent feedback to provide recommendations for improvement.
Provide leadership for the implementation of CRM software for IUPUI DEM offices. Develops a comprehensive understanding of system integration and data requirements. Identifies and resolves dependency and integration issues across module areas.
Promotes the sharing of knowledge and expertise among the campuses; consults and collaborates with customers to analyze their needs and to identify acceptable business solutions. Directs the preparation of business solution proposals, including specifications, milestones, resource needs, and timelines. Communicates with customers on an on-going basis regarding status of requests.
Works with Help Desk and Training teams to provide information and timing for training materials, communications, and other change management efforts. Reviews team deliverables if appropriate. Partners with the Help Desk and Training leaders to ensure goals/deadlines are met.
Analyzes new releases/upgrades, develops and modify business and system processes, establishes and/or modifies security profile; develops testing plans and performs testing to validate new releases of the CRM product which may include new enhancements, patches, updates, fixes and major/minor upgrades. Tests integration with SIS.
Ensures database integrity by coordinating, logging, and/or monitoring more advanced data exchanges; assists in creating and running database reports using report writing tools; assists in updating and maintaining database.
Assists users with escalated database questions and provides support on database or data access issues; consults with users on data reporting needs and assists in developing new data reporting queries.
Often provides guidance and acts as a lead for data entry and/or data coordination activities or projects.
Reviews, tests, and executes database queries to check data accuracy and integrity.
Assists database developers with implementing upgrades, modifications, etc.
Adheres to and ensures compliance with established policies and procedures related to data management.
Documents testing results and any issues discovered; implements basic resolutions/fixes.
Coordinates and may assist in data entry and coding of data in preparation for computer processing; records, cleans, and manipulates data in preparation for analyses and interpretation; assists in compilation of the results and in preparation of reports and analyses of data.
Assists in the training of new staff on database access and reporting.
Degree in information technology related field
Bachelor's degree in Computer Science, Informatics or a closely related field.
2 years of database software or related experience
Experience in resolving highly complex integration issues involving multiple technologies and business areas.
Experience with Salesforce CRM solutions
Combinations of related education and experience may be considered.
Proficient communication skills
Maintains a high degree of professionalism
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Highly thorough and dependable
Possesses a high degree of initiative
Ability to build strong customer relationships
Demonstrated knowledge of University financial aid and/or Central office business and administrative processes or relevant CRM industry experience.
Demonstrated technical, analytical, and problem-solving ability in conjunction with effective leadership.
Excellent interpersonal and communication skills for working collaboratively and strategically within a diverse university environment.
Excellent organizational, analytical, and independent problem-solving skills.
Experience with data reporting and data visualization tools
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.