Job Description:

Customer Insights Specialist

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

"3M's culture is driven by curious, spirited and collaborative people who are constantly asking 'What if?' And the many talents of 3Mers around the globe have me incredibly excited about what's to come next." - Kristen Ludgate, senior vice president of Human Resources at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You'll Make in this Role

Customer Insights Specialist will be responsible for leading primary (qualitative, quantitative) and secondary research for priority market segments including scoping, development, execution, and overall project management of customer insights projects of increasing complexity, working with multiple businesses across HCBG

As a Customer Insights Specialist in the Health Care Business Group (HCBG) Global Marketing Center, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Commitment to immerse self and learn about various HCBG business/division learning needs
• Clearly scope research objectives, recommend a learning plan that addresses business gaps and/or opportunities to create value for the business
• Design questionnaires and discussion guides as needed. Participates in research conducted in-house and provides analysis, including detailed pattern analysis, statistical significance testing and data interpretation to drive storytelling
• Responsible for overall project management of assigned projects (timing, weekly project status reports, team communications, project database updates, ongoing communication with key business partners and other factors relevant to completion of the project) - attention to detail is critical
• Analyze data, presents and leverages insights for compelling recommendations to a variety of audiences, including both global business and technical functions, division leadership, etc.
• Aligns and collaborates with analytics, pricing, segment, and brand colleagues within the Global/Area Marketing Centers, as well as other functions within the business (marketing, lab, sales, manufacturing, design, etc.)

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor's degree or higher (completed and verified prior to start) from an accredited institution
• Five (5) years experience in market/customer research and/or analytics

Additional qualifications that could help you succeed even further in this role include:

• MBA or Master's degree from an accredited institution
• Experience conducting research in B2B industries
• Knowledge/experience with Decipher, SPSS, as well as Microsoft Office Suite
• A strong candidate will be a self-starter and demonstrate ability to pull together a clear story and offer actionable recommendations from a variety of data sources
• Strong interpersonal and consultative skills including exceptional problem-solving skills (both practical and non-traditional)

Location: This role would be located at the Corporate Headquarters in St. Paul, MN but we are open to remote work locations.

Travel: May include up to 20%

Relocation Assistance: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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