Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.
We are looking for a Infrastructure Engineer – HR Applications Specialist to join the Platform Application Support team, within Enterprise Functions Technology, to support a variety of Human Resources system applications that are used by Wells Fargo's 280,000 Team Members, 84 lines of business, and over 1 million external job seekers. Responsibilities Include:
Provide support and troubleshooting for highly complex technical issues for various HR Systems applications and ETL processes, including the support of Payroll, HR, Online Recruiting, Staff Management, Learning center, Time Tracker, Workforce Analytics, by working with the team members technical partners to effectively troubleshoot, investigate, analyze and identify support issues and root cause.
Act as a liaison between business and technical resources to effectively provide application support.
Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems.
Research job abends utilizing various tools to resolve batch issues.
Identify gaps in current technology process and recommends changes to assure SLAs can be supported.
Troubleshoot software issues and coordinate resolution with users, app teams, and internal service groups.
Assess changes for risk to production systems and assure quality, security and compliance requirements are met for supported areas.
Utilize end user metrics and ticketing system data to analyze trends and advocate for change to improve high impact business processes.
Build a network with various technology teams for two-way communication. Act as a technical analyst between business and technical resources to translate highly technical scenario into business terminology and business terminology and process to the technology team.
Identify technical support gaps in the current technology process and recommend changes and usability to assure SLAs can be supported.
Provide guidance and work with other team members to resolve issues and build depth in support.
Lead/facilitate high severity application production issues through resolution.
Responsible for accurate and timely communication of production issues.
Available for on call rotation/call queue.
5+ years of systems support analysis experience demonstrated through work or military experience
3+ years of experience working in managed services as demonstrated through work, military, or education
6+ years of technical troubleshooting experience
4+ years of application production support experience
2+ years of process design or improvement experience
1+ year of experience with SAS or SQL, or other data management, reporting and query tools
Experience supporting an enterprise-level environment
Ability to interact with all levels of an organization; including management
Strong team or technical leadership experience
Strong verbal, written, and interpersonal communication skills
A BS/BA degree or higher in science or technology
1 + years of experience supporting or designing complex ETL production environments
1+ years of HR systems experience (e.g. PeopleSoft, Oracle, SAP, Workday)
Excellent verbal, written, and interpersonal communication skills
Ability to act as a liaison between the technical design staff and business requester to ensure all requirements are met
Exposure to Wells Fargo PAC2000 -WF's ticketing system based on Remedy application
Experience working in a large enterprise environment
Other Desired Qualifications
2+ years of experience with leading/facilitating high severity application production issues.
Experience with SQL scripting includling knowledge of relational databases.
Experience with or knowledge of Human Resource data and terminology.
Experience with PC/LAN related hardware, software, operating systems and network problems.
Experience with CA7 scheduling
Knowledge of design methodology, Infrastructure operations support or engineering
2+ years of experience with Agile, Kanban, or Lean methodology
Ability to work nights, weekends, and/or holidays as needed or scheduled
Ability to work additional hours as needed
MN-Minneapolis: 550 South 4th St - Minneapolis, MN CA-SF-South Of Market Area: 45 Fremont Street - San Francisco, CA TX-Irving: 2975 Regent Blvd - Irving, TX
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo