DescriptionAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to our community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We seek employees who bring passion, are highly collaborative, and thrive in a dynamic, diverse, and inclusive team. We work in a highly agile environment with a focus on quality and achieving real impact with our work. We are excited to have a team with a rich mix of experiences, with people who bring innovative approaches to their work, an excitement for looking at things from new angles, and a spirit of continuous improvement. Finally, we seek employees who embrace and live our core values of respect, recognition, communication, commitment, trust, innovation, and service. If this sounds like you, we invite you to apply.
Mass General Brigham's main office is in Somerville, MA. We are currently working as a fully-remote team due to COVID-19 and encourage applications from across the US as telecommuting becomes part of our new normal. We are committed to building an engaged, inclusive community and offer a variety of opportunities to come together virtually and facilitate learning and collaboration.
OverviewMass General Brigham's board and system-wide executive leadership are making significant investments in enterprise data and digital health, enabling innovation and transformation in the delivery of health care, research and discovery. By building out core digital and data capabilities, we are supporting the achievement of Mass General Brigham's mission to drive growth and innovation in inpatient, ambulatory, and digital care. We are at the start of this journey and we are looking for talented individuals from across the nation to join us in transforming healthcare and in achieving the expected outcomes of this strategy: improved patient care, quality of care, patient engagement, and efficiency in the delivery of healthcare with excellence.
In the achievement of these goals, Mass General Brigham's data and analytic teams are working together to build a system-wide data ecosystem. We are both leveraging current assets and building new, integrated solutions to provide a holistic set of industry-leading data and analytic capabilities, supporting Artificial Intelligence (AI), Machine Learning (ML), and real-time insights. Teams from Data and Analytics, Research Analytics, Clinical Data Science, and Information Systems are collaborating to build this new data and analytic ecosystem. To ensure success of this effort, Mass General Brigham is standing up a new Data and Analytics operating model with a goal of driving a level of standardization for data and analytic operations across the teams involved.
The value of investments in data and analytics were proven out during our response to COVID-19 as these investments were leveraged to stand up new reporting and analytic capabilities to support executive and clinical leadership on managing the pandemic. Our broad data and analytic community has come together across Mass General Brigham 's 14 healthcare sites with shared urgency, delivering analytic tools to our system that drove timely insights in both clinical and operational domains, resulting in effective delivery of critical care and in organizational efficiencies during a time of reduced resources.
General SummaryThis role is responsible for participating in projects and solving complex issues by utilizing previous experience in administering applications, systems, databases, and/or data warehouses like (but not limited to) Clarity, Caboodle, and Business Objects analytic platform administration. This role will partner with and support developers to complete operational analytics needs. And work with some of the newest and most powerful technologies on the market today which includes reporting/analysis tools, ETL tools, and data visualization tools.
Principal Duties and Responsibilities- Participate in the maintenance and support of Epic instance(s) of Clarity, Caboodle, and Business Objects tools and data analytics capabilities
- Participate in maintenance and support of validation activities of Clarity and Caboodle ETL nightly processes, and other analytical development tools using notifications and other validation methodologies
- Install and configure Business Objects Enterprise, Crystal Reports, Web Intelligence, or other analytical tools connecting to the Epic Clarity Database and additional data sources
- • Administer environment within the scope of job function: including creation of accounts with appropriate security and manage automated report scheduling and distribution
- Monitor and troubleshoot environment errors and performance problems, including coordination with SAP and other vendors
- Participate in ad-hoc and quarterly system upgrade activities
- Participate in Joint Application Development (JAD) sessions with internal and external stakeholders including: Clarity, Caboodle and developers and other data warehouse experts/administrators
- Maintains documentation on all processes and procedures within the scope of job functions
- Provide on-call support for nightly processes and/or other critical production issues
- Work independently, assume responsibility for job development and training, research and resolve questions and problems, and request supervisor input and keep supervisor informed as appropriate.
- Attends weekly scrum meetings to discuss team and project related activities, issues, change, communications, and updates
- Demonstrate professional standards surrounding data access, data security, data sensitivity, and data confidentiality.
- Practice advanced understanding and experience using the Systems Development Life Cycle (SDLC) and Agile Methodologies
- Ability to initiate and follow through on complex projects both short and long-term duration
- Perform other duties as assigned
Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Qualifications EducationBachelor's Degree in Healthcare, Information Systems, Engineering, Business, Data Science, or related field (relevant work experience may be considered in lieu of educational requirement).
Work Experience Requirements- Minimum of 5 years combined experience as a Systems Administrator, Platform Administrator, Data Warehouse Administrator, Database Administrator (DBA), Hadoop/Big Data Administrator, Epic Clarity/Caboodle Administrator, Linux Administrator or Program Administrator within a technical team.
- Minimum of 5 years combined experience supporting technical applications such as (but not limited to): SAP Business Objects, Microsoft SQL Server, Epic Clarity/Caboodle, Oracle, and/or Hadoop/Big Data.
- Ability to independently troubleshoot and performance tune in a clustered environment
- Some SQL development experience
Preferred Experience- 5 years combined experience using Epic's Electronic Medical Record (EMR) software or the Clarity data warehouse environment
- License and Certifications:
- Epic certifications in any subject area or required within (6) months from employment, Microsoft (MTA, MCSA, MCSE) certifications is a plus
Skills, Abilities and Competencies- Able to navigate a large organization in order to accomplish results.
- Ability to work effectively in a matrixed, agile reporting environment.
- Ability to identify opportunities for efficiency and areas of potential conflict
- Ability to manage multiple priorities
- Advanced interpersonal relations skills, including the ability to effectively collaborate with others and work as part of a team.
- Strong verbal and written communication skills. Translating complex technical concepts to non-technical audiences.
Working ConditionsMGB has implemented special remote working policies due to COVID-19. These policies are subject to change; however, it is currently expected that this position will work remotely (e.g. from home) full time through June 2021
- Possible local travel to Partners sites, vendors, conferences, or trainings
- Must be available for on-call rotation (evening, night, and weekend hours as needed)
- Normal office working conditions. The noise level in the work environment is quiet to moderate.
- While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
EEO Statement Mass General Brigham (formerly Partners HealthCare) is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.Partners Healthcare System Inc. is acting as an Employment Agency in relation to this vacancy.
