Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.
Product Owner - API Service Management
The Enterprise API Management program is responsible for delivery of four technology products: Service Marketplace, API Gateway, API Lifecycle Manager, and API Developer Frameworks and Libraries. Each product requires one or more product analysts to create, document, evangelize, and groom user stories, as well as communicate product direction with Scrum team members. The product analyst must strive to accurately understand customer needs, then be able to translate and prioritize those for the engineering team.
This role presents an excellent opportunity to guide the future of the Wells Fargo API strategy - the future of integration with the firm - which will accelerate customer value realization and engineering efficiency.
Further, the Product Owner - API Service Management will contribute to the API Management product management deliverables as follows:
Defining the product model and strategy for enterprise API management, which must incorporate: EA standards, discovery requirements, instrumentation and metrics availability, persona-based product requirements to support API producers and consumers, costing models for monetizing APIs and cost recovery, as well as lifecycle governance and prioritization for APIs from ideation through deployment.
Service Management Model implementation and governance strategy and roadmap – partner with the core API and CIO delivery teams define and deliver against the Organizational Key Results and Key Performance Indicators necessary for an excellent service delivery team.
Evangelizing the API management strategy – drive adoption and adherence to API standards, lead community outreach and education on federated API development, create a network of senior CIO partners to drive consistent adoption within development communities
Define and operationalize engagement models – design engagement models and workflow across Agile Transformation, Enterprise Architecture's Domain Driven Design services, CIO teams, and Enterprise API Management core workstreams.
Define the strategic API vendor and custom-built product composition – leverage industry-wide best practices to incorporate new or updated toolsets into the API management functional space.
Define and manage customer support processes – customer support for API partners using the Marketplace, Lifecycle Manager, and runtime API gateway
Provide Metrics and Reporting for compliance and management teams – develop and implement the inventory of services, performance metrics, and economic accountability for API constituents.
This product analyst will further participate in the model for APIs for the enterprise and partner with CTO organizations, such as Enterprise Architecture, Cloud Engineering, and Deployment Engineering to enable a standards-based, modern API strategy consistent with technology strategy, but also evolving with industry best practices and risk management.
7+ years of experience in business systems analysis or design as demonstrated through work, military, or education
7 + years of experience developing or supporting IT Service Management solutions
7+ years of leadership or management experience
Knowledge and understanding of operation work flows/processes
Deep Knowledge and understanding of governance and compliance expected from providing solutions in systems and technology domains
5+ years of experience delivering Business Intelligence (BI), analytics and reporting using API Services architecture
Experience with one or a combination of the following: Java, Python, API Calls, Reverse Proxy, or Process Automation
10+ years of business systems analysis or design experience
CA-SF-Financial District: 333 Market St - San Francisco, CA AZ-Chandler: 2700 S Price Rd - Chandler, AZ NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5556839-3
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo