Your opportunity At Deloitte, we expect results. Incredible-tangible-results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make? We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.
Your role Responsible for supporting and configuring the operational environments being provided to Deloitte's network of member firms, which include Advanced Threat protection and Admin Rights Management and removable media protection. Ensuring that they are run as performant as possible and that all security policies and configuration changes required are accurately implemented and follow agreed change control processes and timelines.
Support fellow security team members from around the world and be responsible for 4th level support incidents and requests pertaining to endpoint health, providing on call work when required.
Monitor and handle tickets assigned to the support queues you are assigned to and be available to support any related major incidents when required.
Build up a deep understanding of the products you will be managing
Play an active role in creating and maintaining knowledge base documents and playbooks that outline the end to end support procedures and inter-team workflows to make the service function as efficiently as possible.
Support change management activities for product upgrades (for both product or policy upgrades) within the production environment, working closely with in-house teams and 3rd parties were necessary to ensure all changes applied are successful and cascade down to their intended targets.
Respond to Shared Security Services GNOC (Global Network Operation Center), SOC, and Member Firm escalations as necessary, and at times help them with their understanding of the endpoint protection products being used and the support processes they need to follow.
Where necessary, assist the service's technical lead/architect and security analyst in testing product or policy upgrades within the appropriate environments and perform other ad-hoc job-related duties as assigned.
Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.
Location: You will be based at our London office, with an option of working from home one day a week
Work pattern: This is a permanent contract opportunity. The role can be worked on a full-time basis.
Your professional experience
A strong multi-tasker with a keen eye for detail who can think one step ahead Experience with configuration and deployment of endpoint protection platforms (Symantec, McAfee, Microsoft, admin rights management, etc.)
Excellent analytical/problem solving ability, strong influence and negotiation skills
Strong written and verbal communication and customer service skills.
Must be creative and independent thinker with the ability to translate technical requirements and challenges into results.
Knowledge of configuration, policy, and event workflows and playbooks.
Motivated self-starter able to work independently without direct supervision.
You should be well organized and thrive in fast-paced environments Direct experience in supporting security tools e.g. anti-virus, host intrusion detection etc. Experience of working within a service management framework e.g. ITIL
Knowledge of Security Information and Event Management (SIEM) tools
Technology related degree, or suitable industry experience
Minimum of 5 years' experience supporting security platforms and applications
Knowledge of endpoint protection products and vendors within the market
Experience in working in a large global organization
Experience of ServiceNow
Your service line: Deloitte Global Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Deloitte Global professionals makes an impact that matters to the world of Deloitte. We share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.
Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
Our Purpose & Strategy To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.
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We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
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