Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer & Small Business Banking Technology offers technology and services that exceed Wells Fargo customers' expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, branches, Debit Cards and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers' financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.
This role provides a key role within the Deposit Operations and Debit Card Technology (DODCT) Platform Services organization. Services include multiple functions and initiatives that are focused on maintaining and improving the operational health, stability, availability, and resiliency of the DODCT environment. This role will help to ensure that the relevant supported applications and platforms are maintained to Enterprise standards, including those of Enterprise Information Security. The person in this role will work with peers across DODCT Platform Services and Application Development and is jointly accountable for the operational availability and stability of supported applications and platforms.
Key Responsibilities Include:
Application support efforts on multiple platforms.
Acts as primary contact for administrative support and production issue analysis & resolution.
Tracks application and batch performance and assists with remediation of issues.
Ensure PAC2000 tickets meet established SLAs.
Ensure application monitoring meets best practices.
Execute BCP plan for application; coordinate logistics for plan implementation.
Assures quality, security and compliance requirements are met for supported areas.
1+ year of UNIX experience
5+ years of Linux experience
6+ years of application production support experience
2+ years of advanced scripting experience using Unix Shell Scripting, Perl, Python, Java, or PL-SQL
3 + years of experience developing or supporting IT Service Management solutions (e.g. Incident Management, Change Management, Asset Management and Configuration Management)
7+ years of application development and implementation experience
Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
Ability to develop partnerships and collaborate with other business and functional areas
Ability to manage efforts that require integration of multiple technology systems, operations, or processes
Ability to operate effectively in a geographically dispersed organization
Ability to organize and manage multiple priorities
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Knowledge and understanding of technology monitoring: applications to ensure 24x7 uptime
Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
Strong organizational, multi-tasking, and prioritizing skills
Ability to lead and operate collaboratively, execution focused, and results oriented
Good verbal, written, and interpersonal communication skills
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5546043
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo