This is an exciting opportunity to work for one of the top law firms in the U.S. Davis Wright Tremaine is looking for an Endpoint Engineer to join our team in Seattle.
The Endpoint Engineer position will work as part of a collaborative team in a fast paced environment to implement automation and ensure optimal performance of all endpoints. The position is responsible for the implementation and support of firm-wide endpoints which include: Microsoft Windows OS, Windows-based applications, SCCM, Ivanti User Workspace Manager, and scripting technologies. The position will serve as a technical resource to the Endpoint Engineering team, Infrastructure Operations, Technology Solutions, Service Desk, and Training teams. The Endpoint Engineer position is responsible for implementing the department’s goals using the technology provided by the firm.
At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion and innovation.
In this role you will:
Support and Administer Ivanti User Workspace Manager environment
Implement and provide suggestions about GPOs for endpoint management
Support and Administer SCCM infrastructure and deployment technologies
Support and Administer VMWare Airwatch MDM
Support and Administer virtualized environment including Citrix and VMWare Horizon
Implement automated deployment methodologies using various scripting solutions
Serve as primary escalation resource for assigned applications.
Produce and maintain documentation as well as application life cycle
Package and deploy endpoint applications
Endpoint security and application technologies for all Endpoints
Adhere to change control process; based on industry best practices
Design, create, and maintain self-service access to all supported applications
Communicate with internal resources to identify issues and explain solutions
Experience developing and managing Microsoft Group Policy Objects (GPOs)
Knowledge of managing and scripting SCCM processes (PowerShell, VB, Windows Scripting, etc.)
Advanced experience with Windows operating systems.
Knowledge of patch management and software distribution
Proficiency in policy management (Group Policy, Ivanti)
On a typical day you will:
Maintain knowledge of iVanti Workspace Manager and how various departments, practice groups, and teams utilize them to support business processes
Provide technical advice and support for all applications deployed via SCCM.
Maintain knowledge of scripting technologies (PowerShell, VB, Windows Scripting, etc.) and how various departments, practice groups, and teams utilize them to support business processes
Coordinate timely quality assurance of applications with the appropriate team members.
Maintain knowledge of virtualization technologies (Citrix and VMWare, etc.) and how various departments, practice groups, and teams utilize them to support business processes
Provide technical advice and support for all application packaging, compatibility testing, and software distribution
Maintain awareness and adherence of security measures, policies, methods and procedures that safeguard the integrity of and access to enterprise systems, files, and firm data. Promote a culture that encourages information security as an integral part of IT architecture and business processes
Utilize strong knowledge of deploying Microsoft Windows OS image to manage, deploy, patch, and update all endpoints (Windows 7 and 10)
Apply thorough understanding of advanced network concepts, application interoperability, and Active Directory architecture to day to day operations.
Perform additional tasks as directed by Endpoint Engineering Manager.
Join us if you have:
5+ years of experience with packaging / deploying operating systems such as SCCM and Ivanti Workspace Manager.
3+ years of direct experience in end user computing
A self-starter mentality while being able to be a team player, and a willingness to learn and utilize new technologies
The ability to provide off-hour support (evening, weekends and holiday) as needed
A demonstrated understanding of desktops, laptops, mobile devices, printers, various Windows OS, and Microsoft Office Suite.
Exceptional customer service and troubleshooting skills, problem solving, and follow-up skills are required.
Excellent interpersonal skills required. Must be a team player.
The ability to handle stressful situations in a calm, composed manner
A knack to quickly assess a situation and adjust approach to fit.
A strong attention to detail and quality control required.
Sharp analytical skills
Experience with ITIL methodologies
A GED/High School Diploma, Bachelor’s degree preferred.
Physical Requirements While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
Davis Wright Tremaine LLP believes that embracing diversity and inclusion brings out the best of what each individual has to offer and inspires us to build strong and lasting connections with each other, our clients, and our communities.
We are committed to creating and cultivating a diverse workforce and inclusive environment where every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. It is our policy to hire, promote, transfer, terminate, and make all employment-related decisions without regard to an employee’s sex (including pregnancy, childbirth, breastfeeding, or related medical condition), race, color, ancestry, sexual orientation, gender, gender identity, gender expression, national origin, religious creed, age, marital status, physical or mental disability, genetic information, medical condition, military condition, military or veteran status or any other basis prohibited by applicable local, state, or federal laws.
This position description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.
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