FULL-TIME STAFF ASSOCIATE: Public Safety Department; 37.5 hours per week; Non-Unit Professional
Anticipated Start Date: April 2019
GENERAL STATEMENT OF DUTIES: Reporting to the Director of Public Safety/Chief of Police, this position will serve a critical role in the overall design, implementation, and operation of the Northern Essex Community College Public Safety Department. As the College moves from a traditional security department to a full scale campus public safety operations model, excellent communications, documentation, training, and compliance will be necessary to ensure the highest level of safety is offered to the Northern Essex community, and the many stakeholders involved with the campus.
The individual in this position will be responsible for administrative oversight of communications, Clery, departmental IT systems integration, technical documentations such as policies and procedures, and training as it relates to the above functions.
This person will be required to implement a new Computer Aided Dispatch and Incident Report Management Software system and subsequently manage and maintain the system, including Clery reportable crimes and log entries, public logs, training, password integrity and timely upgrades.
This position is responsible for designing and managing the communications systems for the Public Safety Department to support community safety. Some of the duties will include developing access control for department use, monitoring of alarms, monitoring and reviewing CCTV's, handling response communications to all-hazard emergencies including, but not limited to, medical calls, calls for emotionally disturbed people, hostile intruders, fire, weather related incidents, radio, and connections to city, state, regional and federal computer systems and radio networks.
RESPONSIBILITIES: Personnel working in the communications center are often the first professional to come in contact with community members requiring emergency services and routine requests for service or information. He/she will oversee and coordinate ongoing training programs needed to ensure the excellence of the communication functions for public safety staff in the area of emergency communications, Clery timely reporting requirements, alarm and video motoring, call receiving, technology, and dispatching, which will ensure the Department's commitment to safety, risk management, community policing, and service is met. This person will also have responsibility for sending immediate notifications to the community. This person will be considered essential personnel and will be expected two work high-level events such as commencement or an emergency on campus.
The position will include regularly creating and reviewing policies, procedures, and ensuring the Department remains on the cutting edge of industry trends and standards relating to public safety communications and emergency preparedness, such as security technology, including alarms, door security, CCTV, internal and external database systems, interagency operability communications.
As the Clery compliance officer for the department the position will be required to work with the other important areas of Clery to organize the annual security report and adhere to the other Clery regulations including timely warnings, statistics, and training.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Create and maintain excellent communications for entire Public Safety Department
Assist with implementation and maintaining attention to door security systems
Develop, design, implement and manage new incident management software
Develop and present training for all members of the department as it relates to any area of communications including emergency preparedness. Community presentations may be required
Design and upkeep of technical documentation, policies and procedures for the communications
Ensure all equipment in established communications area(s) is accounted for and working properly
Implement, maintain, CJIS system, CJIS representative for the department, train all Public Safety personnel with access rights to system
Police Records System administrator
Social media liaison for the department as it relates to communications or community notifications
Ensure all telephone calls and walk in requests for service, control radio traffic and communications are handled in a professional manner. Ensure excellent coordination of calls for service with outside agencies, law enforcement, fire, EMS, etc. in person or training qualified staff
Contact other departments on campus to assist, including afterhours calls.
Monitor CCTV's, door alarms, panic buttons
Monitor various radio frequencies to receive, evaluate and forward information
Participate in drills and emergency planning
Handle state and federally required statistics
Some experience in Public Safety
Some knowledge of Federal Clery regulations required
Excellent attention to detail
Above average computer ability
Excellent communications skills, written and oral
Ability to clearly read, write, and speak the English Language
Ability to understand provisions of laws, rules, regulations, policies, procedures
Excellent customer service
Ability to use English Grammar, punctuation, and spelling
Significant experience in campus public safety, communications area preferred
Analytic ability required in order to gather and interpret data
Ability to make quick decisions in a fast paced, multi-tasking environment
Ability to follow written and oral instructions
Ability to work accurately with names, numbers, codes, and/or symbols
Ability to gather information through questioning individuals and by examining records and documents
Comfortable working with all levels of the organization
Ability to command and control any situation, excellent judgement on when to do so
Ability to maintain accurate organized records both in the computer and hard copy
Ability to deal tactfully and confidentially with others
Ability to adjust to changing situations to meet emergency or changing program requirements
Ability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations
Ability to work independently
Ability to exercise sound judgement
2 years' experience working in a campus public safety setting
Experience with CJIS
Experience on a Clery committee
Experience writing technical documentation
FEMA Certifications IS 100, 200, NIMS 700
SALARY: Anticipated salary range $45,000.00 - $55,000.00 annually with complete fringe benefit package.
DEADLINE: March 26, 2019 POST#: 180734
Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service and national origin and any other protected class in its education programs and activities as required by Title IX of the Educational Amendments of 1972, the American with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. The following person has been designated to handle inquiries regarding Americans with Disabilities Act, the Rehabilitation Act and related statutes and regulations, Affirmative Action, non-discrimination policies, and Title IX compliance/sexual harassment: Human Resources Director Justine Caron, B-219,978-556-3956/ email@example.com. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at:https://www.necc.mass.edu/clery
Internal Number: 108243
About Northern Essex Community College
NECC is a public, two-year college that offers comprehensive academic programs of study leading to the Associate in Arts degree, the Associate in Science degree and Certificates of program completion.Our dedicated teaching faculty accept with enthusiasm the challenge of responding properly to the differing backgrounds of their students and, at the same time, directing and leading them toward broader understandings. Our faculty are deeply involved in the planning of each class and in the achievement of each student, and are equally dedicated to personal achievement. As well as the specialized academic opportunities and tutoring that the college provides for our students, our faculty have the time and the commitment to advise as well as instruct students, and to provide support and encouragement.