Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Capital One’s Digital Team is recruiting a Product Manager to own our customer facing enrollment and digital registration experience. You will be responsible for Capital One’s digital product strategy and execution for enterprise-wide consumer identity creation (customer enrollment/user registration, digital identity attributes, user authorization, etc). The Product Manager will be accountable for leading agile development teams and providing product requirements to design and develop new identification and credentialing capabilities, while maintaining and enhancing our core existing services.
In this role you will:
Lead rock-star teams of engineers and designers to enhance the Capital One enrollment experience by developing new experiences to improve the registration process and enhance security
Work in an agile environment.
Define end-to-end customer experiences, write user stories, drive requirements, and manage roadmaps and backlogs.
Test and learn through customer research, production tests, and performance analysis to evolve our products, define rollout strategies and scale features.
Collaborate with internal stakeholders and business lines to translate business strategies into products; partner with Delivery, Operations, and Enterprise (e.g. Legal, Compliance) teams, as well as third party vendors to ship features that delight our customers and improve their security.
Communicate and evangelize for the team to your peers, stakeholders and executives.
A successful candidate will be able to:
Understand customer expectations and identification industry best practices;
Participate in developing the roadmap, drive requirements and ultimately partner with IT Delivery, Design, Operations and enterprise teams (e.g. Legal, Compliance) to deliver the optimal customer experience.
Be comfortable establishing relationships across levels within organizations, including Sr. Leadership interactions
Have experience developing a platform and APIs to be integrated across enterprise-wide systems
Exhibit strong analytical, interpersonal, collaboration, communication (written, verbal, and technical), presentation, negotiation, influence and problem-solving skills
Manage the definition and execution of projects (conceptualization, requirements, design, development, testing, and implementation)
Boast a proven track record in delivering products that deliver substantial value
We're going to love your ability to work:
Autonomously, as well as lead cross-functional teams
In fast-paced, complex and ambiguous environments
On multiple projects simultaneously
With remote resources and external vendors
Bachelor’s Degree or military experience
At least 3 years in digital product management
An ability to turn business strategy and analysis into user-friendly digital products
An obsession in customer experience and making good apps great
MBA or Master’s degree
About Capital One
At Capital One, we dare to dream, disrupt, and deliver a better way. Our goal is simple – bring ingenuity, simplicity, and humanity to an industry ripe for change. Founder-led, Capital One is on a mission to change banking for good and to help people live their best lives. Together, we will build one of America’s leading information-based technology companies. Join us.