Monitors, evaluates and supervises the quality, appropriateness and daily functions of staff within the Patient Financial Services (PFS) Department of the Cook County Health & Hospitals System (CCHHS). Develops and maintains the accounts receivable systems for optimum performance in tracking and collection accounts receivable. Promotes quality review by initiating/participating in specific reviews/audits and assists with quality monitoring.
This position is exempt from Career Service under the CCHHS Personnel Rules.
Supervises the daily functions of billing and collections, customer service and/or posting staff within the constraints of the overall department strategy set forth by the CCHHS System Director of PFS
Conducts performance reviews based on set performance goals as established by the CCHHS Leadership of PFS
Assists in recruiting, interviewing, hiring, performance monitoring, retention, initiating/follow through with disciplinary action and termination of staff in consultation with Human Resources and the CCHHS Leadership of PFS
Mentors and develops current department staff and aides System Director in management succession planning
Assists with reviewing and approving of policies and procedures developed within the department
Operationalizes new/revised policies and identifies gaps and concerns with new policies
Develops and maintains the accounts receivable systems for optimum performance in tracking and collecting accounts receivable
Utilizes system and ad hoc reports to identify opportunities for improvement in the billing and collections process
Monitors vendor performance and recommends change when appropriate
Remains abreast of compliance regulations, standards and directives regarding governmental/regulatory agencies and/or third-party payers
Promotes quality review by initiating/participating in specific reviews and assists with quality monitoring
Collaborates with CCHHS Leadership of PFS to create executive level summary reports
Participates in organizational and departmental committees, as well as in special projects
Performs other duties requested by Leadership of CCHHS System Director of PFS
General Management Duties & Responsibilities:
Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
Participate in collective bargaining negotiations, caucus discussions and working meeting
Document, recommend and effectuate discipline at all levels
Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
Initiate, authorize and complete disciplinary action pursuant to CCHHS system rules, policies, procedures and provision of applicable collective bargaining agreements
Direct and effectuate CCHHS management policies practices
Access and proficiently navigate CCHHS records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements
Contribute to the management of CCHHS staff and CHHSS' systemic development and success
Discuss and develop CCHHS system policy and procedure
Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire. transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
Work with Labor Relations to discern past practice when necessary
High School Diploma or GED is required(must provide proof at time of interview)
Five (5) years of work experience in a healthcare system billing department is required
Three (3) years of work experience in a supervisory or management capacity within third party billing or collections department in a large hospital system is required
Knowledge of hospital and physician billing and collection practices, accounts receivable practices, payment policies of government and non-government payers is required
Knowledge of hospital specific billing and accounting software is required
Knowledge of Microsoft Office Suite is required
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Bachelor's Degree from an accredited college or university with additional post graduate coursework in business or health administration
Certified Health Financial Practitioner (CHFP) or Fellow of the Healthcare Financial Management Association (FHFMA)
Seven (7) years of experience in a healthcare system billing department
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of hospital and physician billing and collection practices, accounts receivable practices, payment policies of government and non-government payers
Knowledge of hospital specific billing and accounting software
Knowledge of Microsoft Office Suite
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Excellent program development, management, and leadership skills
Strong customer service and empathy skills
Demonstrates good computer and typing skills
Demonstrate good phone and email etiquette skills with strong response times
Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolution skills
Demonstrate attention to detail, accuracy and precision
Ability to prioritize, plan, and organize projects and tasks
Ability to multi-task and meet deadlines in a fast paced and stressful environment
Ability to adhere to department policies and standards utilizing best practices
Ability to maintain a professional demeanor and composure when challenged
Ability to function autonomously and as a team member in a multidisciplinary team
Ability to train by presenting concepts and demonstrating tasks
Ability to supervise billing and collections staff
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, Are you a Military Veteran?
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictlyprohibitedfromconditioning,basingorknowingly prejudicingor
The Cook County Health & Hospitals System’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCHHS is comprised of t...wo hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCHHS is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.