:Sep 28, 2017, 12:59:00 AMFull-timeShift Start Time:11:00P.M.Shift End Time:7:00A.M.
Collective Bargaining Unit:AFSCME Health and Hospital SystemsPosting Salary:$18.849
:Health and Hospital Systems
Emergency Medicine Dept.
1901 W. Harrison St.
Chicago, IL 60612
To provide quality service to all patients of the Emergency Medicine Department.Under general supervision, supervises the activities of Clerk V's and Administrative Aides. Provides clerical relief as necessary.Engages in a variety of performances and variety of complex functions to ensure that clerical equipment supplies and information system is available. Oversees proper financial information is collected.Inventory and orders equipment and supplies.Responds to requests from the physicians and nurses for specialized medical equipment and provide initial problem solving in the clinical area.Responsible for other related duties as required.
Acts as shift facilitator under the direction of the Administrative Analyst V for management of issues regarding ancillary services and equipment maintenance.
Uses troubleshooting algorithms to assess problems presented to them, serve as main contact person during the shift for Department staff to report operational issues to maintain log of issues and their resolution.
Forwards unresolved issues to senior staff per procedure.
Addressed the following equipment related issues: Information Services related, Clinical, Non-Clinical, Services Delays, Environmental Services, Building and Grounds.
Supervises inter-hospital transfer for Department to other facilities to assure timely completion of transfer of patient. Duties include interfacing with charge attending and social service and acting as overall coordinator for the transfer, assuring compiling and completion of necessary documents.
Supervises Bed Control/Department bed reconciliation per policy and report to charge attending.
Signs out and ensures return of specialized equipment to the physician staff.
Assures adherence to policies and procedures for computer based functions relating to clerks. Oversees computerized discharge process and scanning of the charts.
Assures compliance with downtime procedures relating to clerks.
Assures that all admitted patients are fully registered, including proper collection of financial information and verifying insurance status.
Ensures all Department Encounter Forms are properly filled out and charts are prepared for distribution to Finance and Medical Records.
Interfaces with Hospital Information System liaison for any computer problems. Must be able to recognize and verbalize issues.
Monitors registration process to ensure that registration process is completed in a timely manner and troubleshooting backups which may include registering patients oneself.
Ensures packaging of outpatient prescriptions are delivered in a timely basis to per policy Pharmacy.
Manages and monitors staff who report directly, including maintaining that all personnel are in appropriate uniform, and that staff is in assigned area.
Maintains steno log and submits to Administrative Analyst III weekly.
Assigns and supervises the Clerk V in the function of their day to day duties in an appropriate manner.
Completes end of shift reports, monitors activity log.
Makes routine rounds throughout the Department with checklists and trouble route per policy and as appropriate.
Participates in special projects, studies, and other duties as assigned. Attends department and hospital-wide meetings as directed.
Maintains and troubleshoots issues that negatively impact organizational operations time.
Assists in orientation of new employees and volunteers.
High School Diploma or GED is required
Two (2) years of previous experience in either direct public contact or complex clerical functions is required
One (1) year of prior supervisory experience is required
One (1) year of financial screening and registration experience is required
Demonstrate proficiency using Microsoft Office (Word, Excel, and Access) is required
Demonstrate proficiency using Cerner applications including Scheduling, FirstNet, and Registration is required
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING
Hospital and health related experience
Knowledge, Skills, and Abilities
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Demonstrate analytical and organizational, problem-solving, critical thinking, time management and conflict resolution skills
Demonstrate attention to detail, accuracy and precision
Ability to adhere to department policies standards utilizing best practices
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, Are you a Military Veteran?
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan and Deferred Compensation Program
Employee Assistance Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictlyprohibitedfromconditioning,basingorknowinglyprejudicingoraffectinganytermoraspectofCountyemploymentorhiringuponorbecauseofanypoliticalreasonorfactor.
COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
Cook County Health & Hospitals System is a public worldwide leader in medical care, research and education. Mission-driven. Patient-focused. Team-based. At CCHHS, nearly 6,000 dedicated professionals — working in every medical and surgical specialty — collaborate to provide health and hope and healing to people from all walks of life.Respect — Whether on the front lines of patient care or support...ing the efforts of your colleagues and co-workers, the work you do at Cook County Health and Hospitals System will help to save lives. You are a valued member of the team.Growth — At Cook County Health & Hospitals System you’re encouraged to build on your strengths and career goals.Diversity — County Health & Hospitals System actively seeks to bring together individuals with diverse thoughts, ideas and backgrounds and to promote an inclusive environment that will generate innovation, greater job satisfaction and, most importantly, continually improved patient care.