Job Requisition Number: 23841. The Office of the Registrar (OR) has primary responsibility for interpreting and implementing the academic policies of the Berkeley campus in the areas of student registration, course enrollments, classroom use, recording of grades, and the maintenance of student records. Increasingly, the Office of the Registrar plays a key role in policy development related to the efficiency of the campus' delivery of academic programs and deployment of academic resources and to the successful and timely progress of students. OR provides comprehensive services to students, prospective students, alumni and the general public.
The Residency Affairs Unit is responsible for making residency determinations for all new undergraduates, all new graduate students as well as continuing students petitioning to change their residency status. Residency statuses for students are imperative to the assessment of accurate student tuition and disbursement of financial aid and other university funds, in addition to overall university budget.
OVERVIEW:: The Residence Affairs Advisor/Evaluator works with the Residence Affairs Supervisor and is responsible for the residency classification for every new and readmitted student and for continuing students seeking reclassification of residence status, for purposes of assessing the appropriate registration fees and tuition. The Residence Affairs Advisor/Evaluator is also is responsible for making final determinations of residency status, providing front-line service to the public, and administrative support services relating to student residency status for tuition purposes performed within the Office of the Registrar and throughout the entire campus. These services include advising and providing solutions for students with complex and difficult problems.
• Independently interpret, implement and apply on a case-by-case basis University policy as dictated by guidelines established by the Office of the General Counsel and the Office of the Registrar. • Review and evaluate petitions and documents from students (~15,000 per academic year), and determine residency classification for tuition purposes. • Counsel and advise students, prospective students, parents, faculty and staff regarding the residence regulations. Ensure that both written and oral inquiries are answered fully, accurately, professionally, and in a concise manner to enable students and parents to plan for future semesters. • Access data from complex information systems to advise, resolve problems, and provide student data and other information to the public and students in person, over the telephone, and via e-mail. Systems include Student Mainframe database (DBII), Bear Facts, OR Tracker, MyResidency, and Image Now. • Handle difficult constituent issues tactfully, defusing potentially explosive interactions, and appropriately determine when to refer constituents to a manager or other party. • Develop and conduct residency workshops for students and staff. • Establish and maintain liaison activities with the Office of the General Counsel, academic departments, administrative offices, student service offices, high school counselors, representatives of the military and legislative branches, students, parents, and the general public. • Represent the Office of the Registrar and/or campus at meetings of UC General Counsel and UC Residency Deputies. Maintain and update residency information on OR website. Creates and maintains residency publications and literature as needed. • Prepare written responses to letters directed to the Chancellor, Vice Chancellor, Associate Vice Chancellor, and OR Management. Craft letters, memos and reports regarding Residency and other related issues.• Excellent analytical and organizational skills. Attention to detail, highly accurate, and able to formulate logical decisions to complex cases. • Ability to interpret, understand, and communicate complex rules and regulations. • Excellent communication and public speaking/presentation skills. • Excellent interpersonal and customer service skills. Intercultural competencies; ability to work with diverse populations. Ability to interact effectively and diplomatically with peers, department personnel, faculty, staff, students, parents, and administrators. • Ability to handle difficult or volatile situations/cohorts effectively. • Ability to multitask and work with frequent interruptions. • Ability to independently use sound, professional judgment in decision-making. • Ability to use multiple systems and different types of technology. • Ability to work independently and as a team. • Ability to work under extreme stress, with competing priorities and angry constituency, displaying professionalism and tact. • Ability to maintain confidentiality and security of student records following confidentiality rules established by FERPA, the State of California and the University. Please note: due to busy processing time and intended temporary recruitment for the position in the interim, permanent recruitment of this position will begin October 1, 2017.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.