The Marketing Department of Arnold & Porter Kaye Scholer LLP has an opening for a CRM Coordinator in the Tallahassee Operations Center. The CRM Coordinator is responsible for collecting and maintaining client information in support of firm-wide marketing and client development efforts. Responsibilities include but are not limited to the following: Supporting the Marketing Department teams (Communications, Business Development and Events) in the creation, testing and distribution of client communications; maintaining all master and marketing/event mailing lists; ensuring security groups are established and maintained; regularly auditing the lists against established “list hygiene” parameters and taking appropriate actions to resolve data quality issues; creating folders for campaign marketing lists; performing advanced/complex searches to meet campaign-audience criteria and populating lists; creating and sharing web links to marketing lists and key functions; overseeing the subscription management and email delivery failures processes and completing or routing contacts’ requests to update preferences and/or data; suggesting ways to improve list quality and highlighting opportunities to segment lists; managing data cleanup tasks for mailing list contact records including monitoring the system for duplicate contacts, merging duplicate contacts, ensuring contacts are associated with companies, etc.; producing Who Knows Whom and Engagement/Activity reports as needed; analyzing and communicating campaign results with marketing team(s) and attorneys; assisting with CRM and data quality initiatives, as needed; monitoring CRM mailbox(es) and resolving or routing requests, as appropriate and serving as the primary trainer for administrative staff with respect to marketing contacts and list management.
A minimum of two years of marketing technology or CRM experience.
Professional services or law firm experience a plus.
Knowledge of CRM and Data Quality Management concepts.
Experience with Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Strong Internet research search skills and proficiency with Customer Relationship Software such as InterAction required. Experience with financial databases will also be considered.
Excellent research skills.
Ability to manipulate data in common formats such as Excel and .CSV files.
Strong project management skills.
Strong analytical and problem-solving skills.
Strong written and oral communication skills.
Ability to complete daily tasks while working on long term projects.
Ability to define goals and follow through to achieve results.
Ability to work effectively independently and in a team.
Ability to handle a number of responsibilities simultaneously, to field conflicting priorities, to manage and meet multiple deadlines with minimal supervision, and to be a self-starter.
Flexibility to work additional hours, as necessary.
Arnold & Porter Kaye Scholer is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), age, marital status, sexual orientation, gender, gender identity, gender expression, transgender, disability, medical condition, family leave status, citizenship status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. To achieve our goal of equal opportunity, Arnold & Porter Kaye Scholer maintains an affirmative action plan through which it makes good faith efforts to recruit, hire and advance in employment qualified minorities, females, individuals with disabilities and protected veterans. If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster.
Arnold & Porter Kaye Scholer LLP is an EO Employer - M/F/Veteran/Disability.
Arnold & Porter LLP, an international law firm with over 700 attorneys, has offices in Washington, D.C., Northern Virginia, New York, Los Angeles, Denver, San Francisco, London, and Brussels. The firm, founded in 1946, maintains several distinct practice areas spanning a broad spectrum of the law, with a primary focus on litigation, transactional matters and regulatory issues.
Fortune magazine ...named Arnold & Porter LLP one of the hundred best companies to work for in seven years running and Working Mother magazine named Arnold & Porter LLP one of the hundred best employers for working mothers for ten years. Additionally, for the third consecutive year, Arnold & Porter LLP has achieved a perfect score on a scale from 0 to 100 percent for their treatment of gay, bisexual and transgender workers.